Overview
We offer Hong Kong shipping for a curated selection of products. This program is designed to keep international fulfillment simple, reliable, and trackable.
Eligible Products
Hong Kong orders must contain only items from the Hong Kong collection. Mixed carts will be canceled/refunded.
Only products included in our Hong Kong collection/category are eligible for Hong Kong shipping.
If an item is not listed in the Hong Kong category, it is not available for shipping to Hong Kong.
Payment (Hong Kong Orders)
Hong Kong orders must be paid via Bitcoin on-chain (BTCPay).
Lightning is not available for Hong Kong orders at this time.
Minimum Order Requirement
Hong Kong orders require a minimum goods subtotal of $149 USD (before shipping).
Orders below the minimum will not be eligible for Hong Kong checkout.
Shipping Methods
All Hong Kong shipments are sent using tracked shipping only.
At checkout, you may see multiple shipping options (economy vs faster service). Delivery timing varies based on the service selected and customs processing.
International Shipping
International shipping is available for select destinations and eligible products. International orders:
- Ship with tracking when available
- May take longer due to customs processing and local delivery conditions
- Delivery times vary with customs and carrier conditions
Import Fees (DDU)
International orders ship DDU (Delivered Duties Unpaid). This means import taxes, duties, and/or carrier handling fees (if any) may be collected on delivery by your country or carrier. These fees are not included in product prices or shipping charges.
Hong Kong Shipping (Special Terms)
Hong Kong shipping is offered under destination-specific rules, including:
- Eligible products only (Hong Kong collection)
- Minimum order requirement
- Tracked shipping only
- DDU import fee policy
Delivery Estimates
International delivery times vary. Customs processing, local handling, and carrier conditions can affect final delivery dates. We provide tracking when your order ships.
Import Fees (DDU)
Hong Kong orders ship DDU (Delivered Duties Unpaid).
This means import fees, taxes, duties, and/or carrier handling charges (if any) may be collected on delivery by the carrier or local authorities. These fees are not included in product prices or shipping charges on our site.
Address Rules
Orders ship only to the shipping address entered at checkout.
We cannot change addresses after the order is placed. If an order is returned due to an incorrect or incomplete address, the return/refund policy below applies.
Restricted Items
We do not ship restricted or hazardous items to Hong Kong.
Hong Kong orders must not include:
- Lithium batteries or battery-containing products
- Liquids, gels, aerosols, or other hazardous materials
(If an order contains restricted items, we may cancel and refund the order.)
Customs Declarations
We complete standard customs declarations for international shipping using accurate, plain-language product descriptions. We do not declare false values or mark commercial shipments as gifts.
Returns (Hong Kong / International)
International returns are accepted for defective products, with these conditions:
- Buyer pays return shipping
- Item arrives damaged in transit
- Images will be needed
- Incorrect item received compared to your order
- Item is defective on arrival and does not function as described
If a shipment is refused, unclaimed, or undeliverable, and returned to us:
- We will refund the order minus outbound shipping costs and any non-recoverable fees.
Lost / Delayed Packages
If tracking shows a delay, customs hold, or “in transit” status, please allow additional time for processing. We will help investigate issues using the tracking number, but international delivery timelines can vary.
Customer Support
For questions about Hong Kong shipping eligibility or order requirements, contact us at:
info@cryptomachine.shop